WMS Application Support (Nuneaton)

Full Time
Posted 3 weeks ago

Out of box solution

Key Responsibilities:

● Support of Multiple Logistics Systems. (Warehouse Management Systems, Repair workshop systems, Transport Management Systems).
● Triage of Incidents and manage through to resolution using IBM SCCD.
● Using application knowledge to resolve Incidents.
● Learning new systems and skills to best support the Business and operational teams.
● Proactive Monitoring and Alerting.
• Driving the resolution of the incidents received to avoid any SLA breaches
• Reporting on the daily, weekly and monthly incidents and service requests received and resolved.
• To provide analysis on the incidents to understand the root causes and potential fixes to avoid repeat issues.
• The management of and addition to training documentation.
• Maintain the rota and leave for the offshore team to ensure cover is provided as required including for out of hours support.

Skills & Qualifications:

Essential

• A degree in the field of computer science or similar.
• ITIL Foundation or higher.
• A high level of skill in Excel/Google sheets.

Desirable

● Other professional IT qualifications/ Certifications would be an advantage.

Experience:

Essential

● 8-10 years working within an IT Application Support Team or strong background in other IT areas.
● Work experience with Warehouse Systems / Logistics Systems (any)
● Knowledge of IBM SCCD or similar helpdesk/incident management tool.
● Knowledge of Oracle SQL to be able to query and investigate database issues.
● Knowledge of Linux Operating system and commands.
● JDA Warehouse Management system (WMS) experience or similar warehouse management experience (SAP WM/eWM)
● Business knowledge of Logistics processes.

Desirable

● Knowledge of EC2 and RDS cloud watch in Amazon Web Services.

Personal Qualities and Skills:

Specific

● Be proactive in creating Monitoring and Alerting to avoid future incidents.
● Results focused and resourceful, ability to solve problems creatively.
● Ability to communicate effectively and appropriately, including presentation skills.
● Good organisational skills and attention to detail, with the ability to cope with a heavy workload.
● Tenacity and the ability to tackle challenges with optimism.
● Enthusiastic, outgoing, energetic, highly motivated, able to work without close supervision but able to contribute as a team member.
● Ability to draft accurate and concise reports and to effectively communicate the agreements negotiated by UL IT.
● Evidence of an innovative approach to any of the above.
● Committed knowledge sharer both via documentation and other less formal communications.
● Keen to learn from experience, formal training and tailored self- betterment.
● Ability to be honest when facing adversity – need to demonstrate when they have been able to give bad news, even when it was not ideal.

General

● Highly analytical, methodical and organized with attention to detail.
● Ability to interpret often conflicting information from multiple sources and be able to decipher and find appropriate resolution.
● Demonstrate excellent problem resolution skills.
● Have the ability to work with other technical teams to understand both the business requirements and functional impact.
● Self-motivated and proactive.

● Be able to work on your own initiative and prioritize in a fast moving environment.
● Work well as a member of a team.
● Flexible to overtime requests/late shift work.
● Good communication skills both verbal and written pitched to the appropriate level.
● The ability to convey technical information to senior management in a clear and concise manner.
● Produce documentation to a high standard and must be proactive in knowledge transfer to other teams.
● Provide regular reporting to the senior management team.
● Results orientated.
● Team-oriented and skilled in working within a collaborative environment.
● Be sensitive to cultural differences among individuals and groups of persons.
● Stable and long term approach.

Job Features

Job CategoryInformation Technology

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