Years of Experience: 2-4 Years

Location: Pune

Notice Period: Immediate to 15 Days

Role Description:

The ideal candidate is a hands-on network support engineer with experience in supporting switches, routers, firewalls and wireless devices deployed in enterprise network. They must be at ease working in 24*7 TAC model. The person should be a self-motivated person with a passion for problem solving and continuous learning.

Roles and Responsibilities:

• Provide 24×7 support in shifts for network issues reported by customers – Must.
• Configuration and troubleshooting of Switches, Routers, Firewalls and Wireless Access Points – Must.
• Troubleshooting L1 issues related to cables and media converters – Must.
• Learn new technologies outside his/her primary skills – Must.
• Develop solutions to challenging problems – Must.
• Effectively communicate with team members, project managers and clients, as required – Must.

Technical Skills Requirements:

• Installation of Switches, Routers, Firewalls and Wireless Access Points – Must.
• Knowledge of Industrial Networking protocols like Modbus TCP/IP, Ethernet IP, DNP3, Profibus.
• Knowledge of Secure remote access, LDAP.
• Knowledge of SNMP IT/OT network management.
• Knowledge of Wireless planning and management.
• Configuring and troubleshooting Network Devices, Switching, Routing and hardware Devices – Must.
• Should have good knowledge and hands-on troubleshooting experience in L2/L3 Redundancy Protocols – Good to Have.
• Tools like Salesforce, ServiceNow and DeskPro – Any Ticketing Tool should be good.

Nice to have skills:

• TAC experience.

• Basic Knowledge of OT Security.

Qualifications:

• 1 to 3 years of work experience in enterprise network support.
• B.Tech., M.Tech. or MCA degree from a reputed university.
• CCNA certification – Must for 90% +.
• Excellent Communication Skills – Must.