Posted 7 months ago

Out of box solution

Years of Experience: 2-4 Years

Location: Pune

Notice Period: Immediate to 15 Days

Role Description:

The ideal candidate is a hands-on network support engineer with experience in supporting switches, routers, firewalls and wireless devices deployed in enterprise network. They must be at ease working in 24*7 TAC model. The person should be a self-motivated person with a passion for problem solving and continuous learning.

Roles and Responsibilities:

  • Provide 24×7 support in shifts for network issues reported by customers – Must.
  • Configuration and troubleshooting of Switches, Routers, Firewalls and Wireless Access Points – Must.
  • Troubleshooting L1 issues related to cables and media converters – Must.
  • Learn new technologies outside his/her primary skills – Must.
  • Develop solutions to challenging problems – Must.
  • Effectively communicate with team members, project managers and clients, as required – Must.

Technical Skills Requirements:

  • Installation of Switches, Routers, Firewalls and Wireless Access Points – Must.
  • Knowledge of Industrial Networking protocols like Modbus TCP/IP, Ethernet IP, DNP3, Profibus.
  • Knowledge of Secure remote access, LDAP.
  • Knowledge of SNMP IT/OT network management.
  • Knowledge of Wireless planning and management.
  • Configuring and troubleshooting Network Devices, Switching, Routing and hardware Devices – Must.
  • Should have good knowledge and hands-on troubleshooting experience in L2/L3 Redundancy Protocols – Good to Have.
  • Tools like Salesforce, ServiceNow and DeskPro – Any Ticketing Tool should be good.

Nice to have skills:

  • TAC experience.
  • Basic Knowledge of OT Security.


  • 1 to 3 years of work experience in enterprise network support.
  • B.Tech., M.Tech. or MCA degree from a reputed university.
  • CCNA certification – Must for 90% +.
  • Excellent Communication Skills – Must.

Job Features

Job CategoryInformation Technology

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